NTEN have just released results from the NTEN survey on Donor Management Software Satisfaction.

CiviCRM, which is the base of our CRM at 3 Minute Charity, ranked #1 in Customer Satisfaction!

CiviCRM was not in the list of donor management software options provided in the survey. Despite this CiviCRM came out as the fifth most used package in the survey.

Over 97% of CiviCRM users would ‘recommend or highly recommend’ it to others - well above the 80% for Raiser’s Edge, and slightly higher than for either OnDeposit or Giftworks - and the figures were high across all sizes of organisations that use CiviCRM.

CiviCRM scored the following grades:
A : Quality and Reliability
A : After Sales Support
A : Delivers on Promises and Deadlines
B+ : Usability
A+ : Value for Money
A : Value for Time
A : Ability to be Configured

How is that for being user friendly?